As a Company, we are one of the few Digital Agencies in Ireland and the UK that have invested in implementing and maintaining a continuous quality management process and information management system. We like to differentiate ourselves from would-be competitors. At all times we are learning from our experiences; how to be better and deliver higher quality solutions to meet and exceed our customers expectations.
Our systems and processes have been developed with the following key objectives and principles at the core:
C: Communicate clearly and on a regular basis our organisation’s aims and objectives
U: Understand and listen to the needs of our customers, both internal and external
S: Safely meet and where possible exceed our customers expectations for product quality and performance
T: Timely deliver products and services
O: Outstanding service to be provided to customers
M: Maintain and continuously improve our processes and systems
E: Educate our personnel so they continually improve service to our customers
R: Respect our Jobs, Customers, Partners, Employees and Community
As a business we approach quality with a mindset that every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. Implementing and maintaining a quality management system gives us the framework we need to monitor and improve performance in all areas of our business.
With this philosophy and approach we implemented our Quality and Information Security Management Systems in 2005 and were subsequently accredited with both ISO 9001:2000 (Quality Management System) and ISO 27001 (Information Security Management System).
ISO 9001
ISO 9001 is by far the world’s most established quality framework, currently being used by around 897,000 organisations in 170 countries worldwide and sets the standard not only for quality management systems but management systems in general.
It has helped biznet IIS to continue to succeed through improved customer satisfaction, staff motivation and continual improvement.
ISO 27001
ISO/IEC 27001 standard is designed to ensure the selection of adequate and proportionate security controls.
By adhering to ISO 27001 and maintaining our own ISMS system we protect your information assets and give confidence to interested parties, especially our customers. The standard adopts a process approach for establishing, implementing, operating, monitoring, reviewing, maintaining and improving our ISMS.
Information is critical to the operation and perhaps even the survival of an organisation. This is even more so when you are a company running mission critical applications and systems for some of the UK’s top businesses and organisations. By biznet IIS being certified to ISO/IEC 27001 you can rest assured that we will manage and protect your valuable information assets.
ISO 14001
biznet IIS has completed a fully documented Environmental Management System (EMS) that meets all the requirements of ISO 14001:2004. We are awaiting accreditation for this standard. This includes (but is not restricted to) the following:
• Environmental Policy
• Environmental Aspects Register
• Register of environmental legislation
• Environmental objectives and targets to continually improve performance
• Fully documented procedures and audit schedules